There are many reasons why more and more companies need trusted third-party service desk solutions. Distribution efficiency is a big challenge for companies that produce many products, especially in Fast Moving Consumer Goods (FMCG) companies like Unilever, Sentosa Karya Gemilang, Khong Guan, and others. However, with the current advances in information technology, distribution management has become easier because almost every stage of distribution software and applications has been developed, from warehouse recording to sales. Companies with a core distribution business need a DMS (Distribution Management System) application to support their distribution operations. To continue to grow in line with business growth, integrated, up-to-date applications that require continuous maintenance are necessary.